Creating an account only takes a few minutes:
- Go to the account creation page here: My account
- In the “Register” section, enter your e-mail address
- Follow the instructions in the email to create your account
Longevity Sciences Lab is committed to the confidentiality of the information provided. Please read our Privacy and Data Protection Policy.
Once your account is created, you will be able to access your dashboard allowing you to :
- Order more quickly
- Track the progress of your orders
- Access your old orders
- Modify your account information
- Change your password
- Register several addresses
- Manage your subscriptions to the Longevity Science Lab Newsletter
- Consult your messages
You will receive an e-mail confirming the creation of your account in your mailbox.
If you have forgotten your password :
- Go to the password reset page
- Enter the email address you used to create your account
- Follow the instructions in the email to create a new password
You can change this password at any time by logging into your account.
What are the guarantees in terms of personal data protection?
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, modify, rectify and delete data concerning you.
If you wish to exercise this right, you can write to us at the following address
Longevity Sciences Lab
25 rue Berton
75016 Paris
Please indicate your name, first name and address in your letter.
To order one or more products on our site, here are the steps to follow:
- Add the desired products to your basket
- Using the shopping cart icon in the navigation menu, select “Checkout” or “View cart”.
- Fill in the information and your delivery/billing address
- Pay for your order online by credit card in the secure environment provided
- Receive a confirmation e-mail and a summary of your order on the e-mail address entered in your order/account
Shipping costs vary depending on the delivery location. When you place your order, after entering your address you will have access to the rate for your area.
Our partners do their utmost to respect delivery deadlines. However, an incident beyond our control may lead to a delay, for example in the event of exceptional bad weather or an incident related to the shipment (damage due to insufficient packaging, illegible or incomplete address, etc.).
Our partners deliver your parcels from Monday to Friday, excluding public holidays.
Pickup with pickup station codes
The pickup station codes are communicated by email and/or SMS when your parcel arrives in the locker.
Yes.
During the ordering process, on the “Contact details and delivery” page, please make sure to select your country in the corresponding drop-down menu.
Shipping costs are calculated according to the weight of the package and the country of destination.
The application of VAT abroad is based on the place of delivery.
Payment is made by credit card on our 100% secure online payment platform. The following cards are accepted: Carte Bleue, Mastercard and Visa.
You can also pay by PAYPAL by entering your account details.
If you wish to pay by cheque, you have the possibility of placing your order by post:
Print our order form and send it back by mail, together with your check made out to “Longevity Sciences Lab”. Our address is indicated on the order form.
Our online payment platform is 100% secure.
Transactions made on our site are secured by the Stripe and Paypal payment systems. You are directly connected to their secure payment server.
All information exchanged is encrypted using SSL protocol and cannot be intercepted or modified. All information transmitted is encrypted. The confidentiality and security of your transactions are guaranteed.
If you want to make sure that your order has been registered on our site, you can check in your account on the site in the “My orders” section.
If this is not the case, your order has not been registered, which is due to a wrong entry of your credit card numbers during payment.
If your order has not been registered, we invite you to reiterate it on the site or to contact our customer service if you need help. Our team is available from Monday to Thursday from 9:30am to 5:30pm and on Friday from 9:30am to 4:30pm on: 06 47 49 45 81.
You can track the progress of your order quickly and easily by accessing the “My Account” section of our website in the “My Orders” section
If you wish to cancel or modify an order placed on our site, we invite you to contact our customer service directly by telephone.
Our team is available from Monday to Thursday from 9.30am to 5.30pm and on Friday from 9.30am to 4.30pm on: 06 47 49 45 81.
If you wish to return or exchange an item that does not meet your expectations, you have a period of fourteen days* from receipt of your package, in accordance with the law L121-21 of the Consumer Code.
The return address is as follows Longevity Sciences Lab – 25 rue Berton, 75016 Paris.
Items returned incomplete, damaged or soiled will not be accepted.
In case of return, Longevity Science Lab will reimburse you within 14 days following the reception of your parcel by our logistics department.
*For more details, please consult our General Terms and Conditions of Sale (paragraph “Right of withdrawal”)
If you need information about your order, you can contact us either by e-mail or by phone:
- By e- mail: you can fill in our contact form on the contact page
You just have to fill in your name, first name, e-mail, the nature of your request in the drop-down menu and your message in the free field.
We will process your request as soon as possible.
- By phone: Our team is available from Monday to Thursday from 9:30 am to 5:30 pm, Friday from 9:30 am to 4:30 pm at: 06 47 49 45 81.
If your difficulties persist, do not hesitate to contact us.
If you wish to receive our catalogue, please fill in our contact form.
Enter the name of the product you are looking for or a keyword in the search engine at the top of the site and click on the magnifying glass. A new page will appear with a list of products matching your search. Select the desired product.
If you encounter a problem on our site, you can send us a message by filling in our contact form.
To view the pages of our site in an optimal way, we recommend the following settings:
At any time, you can return to the home page by clicking on the Longevity Science Lab logo at the top left of your screen.